Refund Policy

Refund & Return Policy Last updated: 10/10/26

Renaissance Model is operated by eWealth Training, LLC, Spanish Fork, UT 84660.

All sales are final. Many of our garments, footwear, armor, and accessories are made or shipped to order. For this reason, we do not accept returns or exchanges for change of mind, fit, or sizing choices. If your order arrives damaged, defective, or incorrect, we will make it right.

What we cover. We will replace the item or refund its price if it arrives:

  • damaged in transit,

  • defective in materials or workmanship, or

  • different from what you ordered (wrong item, color, or size compared with your order). 

How to report a problem: within 48 hours of delivery.

  1. Email support@renaissancemodel.com within 48 hours of the carrier's delivery time. Include your order number.

  2. Describe the problem. Attach clear photos of the item, the problem area, the product label or tag, and the shipping box and label.

  3. Keep the box and all packing materials until your claim is resolved. The carrier may need to inspect them.

Claims reported more than 48 hours after delivery may be declined.

Please don't ship anything back until we approve it. If we need the item back, we will email you return instructions. Packages sent without our approval may be refused.

Resolution. After we review your claim, we will send a replacement (if available) or refund the price of the affected item to your original payment method. Refunds are issued within 7 days of approval. Your bank or card issuer may take additional time to post the credit.

Not covered:

  • items that have been worn, washed, altered, or used;

  • damage caused by misuse, neglect, or normal wear;

  • custom, made-to-order, personalized, or cut-to-size items, except when they are damaged, defective, or made incorrectly by us;

  • problems reported more than 48 hours after delivery.

Shipping charges. Original shipping charges are refunded only when the entire order is refunded because of our error.

Lost or undelivered packages.

Order cancellations. Orders may be cancelled within 24 hours of ordering, unless the order has already shipped. Made-to-order items may not be cancellable once production begins.

International orders. Customs duties, import taxes, and brokerage fees are not refundable. 

Your rights under applicable consumer-protection law are not limited by this policy.

Questions? Email support@renaissancemodel.com