Shipping Policy

Shipping Policy Last updated: 10/10/26

Processing time. In-stock orders are usually processed within 1-3 business days. Custom or made-to-order items take longer, typically 7-10 business days. Each product page shows any special lead time. 

Multiple packages. If your order includes items from different warehouses, they may arrive in separate packages on different days, each with its own tracking number.

Delivery times. After shipment, delivery usually takes 7-10business days within the United States. These are estimates, not guarantees. Carrier delays can happen, especially during holidays.

Carriers. We ship via FedEx, US Postal Services, DHL and UPS.

Shipping rates. Rates are calculated and shown at checkout before you pay.

Where we ship.

  • We ship to the United States and several countries outside the United States. Some items cannot ship to every destination. If you are shipping outside of the United States we will have to quote you a shipping rate as they vary by product.

  • We reserve the right to cancel and refund an order if it mistakenly comes through our order processing without getting a custom quote to ship.

International orders. You are responsible for customs duties, import taxes, and brokerage fees charged by your country. These are not included in our prices or shipping charges and are not refundable. You are also responsible for knowing whether an item may legally be imported into your country.

Tracking. When your order ships, you will receive a shipping confirmation email with tracking information, where available.

Address accuracy. Please check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. Reshipping costs may apply.

Restricted items. Some items, such as bladed replicas, cannot be shipped to certain states, localities, or countries. We may cancel and refund an order we cannot legally ship. 

Lost, stolen, or damaged packages. Report damage within 48 hours of delivery, as described in our Refund & Return Policy. For lost or stolen packages: email support@renaissancemodel.com.

Questions? Email support@renaissancemodel.com